Cleveland Dancewear

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Reviews of Cleveland Dancewear

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  Jasmine Mcneill Added February 16, 2024

  ★ ☆ ☆ ☆ ☆
  I will never return to this shop again for the pure fact of how I was spoken to by the worker there!!!!!
  Upon looking around my teenage son found a mask he liked and tried it on. We doth did not see the sign requesting NO TRYING ON so I get it! We were in the wrong!
  The lady working there then spotted my son with the mask on and immediately started yelling from across the shop in an extremely aggressive and irate way. I replied back calmly but she continued on to the point I was yelling back at her saying that I understood that we now had to make the purchase.
  I was made to feel extremely embarrassed, uncomfortable and annoyed!
  People make mistakes and I own that! However, how dare you speak to me or anyone with that tone and aggression!
  This situation could have most definitely been handled in a more adult and professional way!
  I wish your business well with 1 less customer...
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  Jordan K Added February 10, 2024

  ★ ☆ ☆ ☆ ☆
  Was feeling good initially upon our interaction which turned sour very quickly.
  
  To explain, we have two dress up parties coming up. One of which we sorted 1 costume for perfect that date set in stone.
  The second of which my wife didn't realise fell on a same day as another event. Now admittedly our responsibility to know this before hand however the issue is the thought occurred while we were in the parking lot. We spent no longer than 15 minutes outside the store of our initial purpose got out the car and I approached the counter.
  
  I can clearly see all the signs for NO REFUNDS specifically for head gear for health and safety reasons. The wig purchased was unopened and the costumes unopened spent more time on the car seat than in our *unclean* hands for contamination.
  
  The counter staff didn't accept any other answer. Offered a store credit for everything but the wig. Store credit for a store I won't ever return to with that attitude.
  
  I understand if we had taken it home or waited a day etc I would wear the responsibility. But to leave the shop turn around in a timely manner, you got to dressing in your own clown outfits before making such jokes.
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  N W Added February 09, 2024

  ★ ★ ★ ★ ★
  Lots of stock and always helpful. The lady who I see there all the time is always happy to assist and give helpful suggestions. Happy to shop local and keep coming back for the next time I need an outfit
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  Matthew Fleming Added February 08, 2024

  ★ ★ ★ ★ ★
  Ordered 20 costumes via online. Promptly posted and goods in excellent condition. Great place! Thanks.
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  emma Rice Added January 25, 2024

  ★ ☆ ☆ ☆ ☆
  First time visiting this store and one of the ladies had horrible customer service skills, extremely rude so chose to leave and spend my money elsewhere. Won't be back.

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